Last updated: September 18, 2026

Terms of Service

These Terms govern your use of the Cupmark app and this website. By creating an account or using Cupmark, you agree to them.

1. Your account

You need an account to use most of Cupmark's features. You're responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information when creating an account, and you must be old enough to consent to these Terms in your jurisdiction — Cupmark is not directed at children under 13 (see our Privacy Policy).

2. Subscriptions, trials & billing

  • Plans: Cupmark Pro is available as an annual plan ($49.99/year) or a monthly plan ($7.99/month). Prices are shown in USD and may vary by region as reflected in your Google Play listing.
  • Free trial: New accounts receive a 7-day free trial with full Pro access. If you don't cancel before the trial ends, it converts to a paid subscription at the plan rate, billed through Google Play.
  • Billing: All payments and subscription management are handled by Google Play Billing. Cupmark does not process or store your payment card details.
  • Cancellation: You can cancel any time through your Google Play subscriptions page. Cancelling stops future billing; you keep access through the end of the period you've already paid for.
  • Refunds: Refund requests are handled according to Google Play's refund policies. Contact info@cupmark.app if you need help, and we'll point you to the right process.
  • Changes to pricing: If we change subscription pricing, we'll give notice before it applies to your next renewal.

3. Acceptable use

Use Cupmark honestly and don't try to break it. Specifically, don't:

  • Attempt to manipulate the XP economy, leaderboards, or progression system through automation, exploits, or bulk/fake activity
  • Reverse-engineer, decompile, or attempt to extract the app's source code beyond what applicable law permits
  • Use the service to harass, impersonate, or harm other users
  • Upload content you don't have the rights to, or content that's illegal, abusive, or infringing
  • Interfere with the app's normal operation or attempt unauthorized access to any account, system, or data

We may suspend or terminate accounts that violate these terms — see Suspension & termination.

4. User content & community

Cupmark lets you publish recipes, cupping/experiment results, and other content to the community. You retain ownership of what you create. By publishing content, you grant Cupmark a non-exclusive, worldwide, royalty-free license to display, distribute, and promote that content within the app and its marketing, for as long as it stays published. You're responsible for the content you post, and it must be accurate to the best of your knowledge — recipes and results shared with the community are meant to reflect a real attempt, not fabricated data.

We reserve the right to remove content or moderate community activity that violates these Terms, at our discretion, without prior notice.

5. AI Coach — important disclaimer

The in-app AI Coach ("Master Neravio") provides coffee brewing suggestions generated by an AI model. It is a brewing assistant, not a professional, medical, food-safety, or health authority. Its suggestions are not a substitute for professional advice, and you use them at your own discretion and risk.

AI Coach responses may be inaccurate or not suited to your specific equipment, water, or ingredients. Always use reasonable judgment — particularly around food safety topics such as water temperature, equipment cleanliness, or ingredient freshness — and don't rely on AI Coach as your sole source of guidance for anything safety-related. Cupmark is not liable for outcomes resulting from following AI Coach suggestions.

6. Intellectual property

Cupmark, its logo, in-app content (lessons, quiz content, illustrations, and the app's design), and underlying software are owned by Cupmark or its licensors and protected by applicable intellectual property laws. Except for the license you're granted to use the app under these Terms, and the license you grant us to your own published content under Section 4, no rights are transferred to you.

7. Disclaimer of warranties

Cupmark is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the app will be uninterrupted, error-free, or that any specific brewing outcome or skill result will be achieved from using it.

8. Limitation of liability

To the maximum extent permitted by law, Cupmark and its team are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from your use of the app — including any brewing outcome, equipment issue, or decision made based on in-app guidance (including AI Coach). Where liability can't be excluded, it's limited to the amount you paid for the service in the 12 months before the claim arose.

9. Suspension & termination

You can stop using Cupmark and delete your account at any time — see Account Deletion. We may suspend or terminate your access if you violate these Terms, engage in fraudulent or abusive activity, or if required by law. Where reasonably possible, we'll notify you before or promptly after taking that action.

10. Changes to these terms

We may update these Terms as the app evolves. If we make a material change, we'll update the "Last updated" date and, where appropriate, notify you in the app. Continuing to use Cupmark after a change takes effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws applicable to Cupmark's place of business, without regard to conflict-of-law principles, except where local consumer-protection law requires otherwise.

12. Contact us

Questions about these Terms can be sent to info@cupmark.app.